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The Desk And Beyond : Next Generation Reference Services

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Social Software In Libraries : Building Collaboration, Communication, And Community Online

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Going Live : Starting And Running A Virtual Reference Service

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The Virtual Reference Librarian’s Handbook

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The Virtual Reference Experience : Integrating Theory Into Practice

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Virtual Reference Training : The Complete Guide To Providing Anytime, Anywhere Answers

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Library Web Sites : Creating Online Collections And Services

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Virtual Reference Services : Issues And Trends

  • Virtual Reference Services : Issues And Trends

  • Attribution

    Stacey Kimmel, Jennifer Heise, guest editors

  • Publication Details

    Book, Haworth Information Press, 2003

  • Links

  • Description

    Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction?and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state’s VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service?with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC’s implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. (automatically summarized from Amazon.com)

  • Tags

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  • Availability

    LOCATIONCALL #STATUS
     (UPPER LEVEL)  Z711.45 .V577 2003  AVAILABLE

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Chat Reference : A Guide To Live Virtual Reference Services

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Implementing Digital Reference Services : Setting Standards And Making It Real

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Digital Reference Service In The New Millennium : Planning, Management, And Evaluation

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