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High Performing Colleges : The Malcolm Baldrige National Quality Award As A Framework For Improving Higher Education

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The Role Student Aid Plays In Enrollment Management

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A New Alliance : Continuous Quality And Classroom Effectiveness

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Creating Successful Partnerships Between Academic And Student Affairs

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Roles And Responsibilities Of The Chief Financial Officer

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Quality In Education : An Implementation Handbook

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The Baldrige Award For Education : How To Measure And Document Quality Improvement

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Academic Initiatives In Total Quality For Higher Education

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Total Quality Management : Applying Its Principles To Student Affairs

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The Five Pillars Of TQM : How To Make Total Quality Management Work For You

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Restructuring Schools : Promising Practices And Policies

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Quality Leadership And The Professional School Counselor

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Using Quality To Redesign School Systems : The Cutting Edge Of Common Sense

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TQM America : How America’s Most Successful Companies Profit From Total Quality Management

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The Death And Life Of The American Quality Movement

  • The Death And Life Of The American Quality Movement

  • Attribution

    edited by Robert E. Cole

  • Publication Details

    Book, Oxford Univesity Press, 1995

  • Description

    It suggests pragmatic “guerilla tactics” that mobilize employees who resist supporting quality initiatives because of past unrealistic promises or disappointments, details the remarkable efforts of Southern Pacific Railroad to use quality as its centerpiece in the company’s struggle for survival–an effort which runs counter to the belief that quality initiatives yield long-term, not short-term, benefits–and analyzes top management at Alcoa as they sought to launch their quality program, describing the various problems they encountered along the way and how they responded. Offering a wide range of perspectives on TQM, from an “examiner’s-eye-view” of the prestigious Baldrige National Quality Award, to a telling contemporary comparison of the American and Japanese quality movements, this is a timely reassessment of Total Quality Management, brimming with practical advice, and delivering a crucial message for managers of all companies. (automatically summarized from Amazon.com)

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  • Availability

    LOCATIONCALL #STATUS
     (LOWER LEVEL)  HD62.15 .D45 1995  AVAILABLE

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