Contents

• An overview of privacy and the Internet. In general ; Demographics ; The privacy threat ; Privacy laws ; Privacy policies
• The role of the Federal Trade Commission. In general ; Privacy complaints hotline ; The Gramm-Leach- Bliley Act (GLBA) ; Enforcement actions
• E-mail. In general ; Securing e-mail ; Verification ; Viruses ; Spam ; Common e-mail scams ; Filing a complaint ; Instant messaging
• E-commerce. In general ; Securing online transactions ; Anonymous remailers ; Secure browsers ; Privacy statements ; Website security ; Avoiding online fraud
• Privacy statements. In general ; Elements of a privacy statement ; Privacy seals ; The privacy partnership
• Online financial services. Internet banking ; The Gramm-Leach-Bliley Act (GLBA) ; The safeguards rule ; The Financial Services Modernization Act
• Protecting children’s privacy online. In general ; Websites ; Privacy statements ; The TRUSTe children’s privacy seal ; The Children’s Online Privacy Protection Act (COPPA)
• Appendices. The Electronic Communications Privacy Act ; The Privacy Protection Act of 1980 ; The U.S.A. Patriot Act (H.R. 3162)-selected provisions ; Summary of federal and state privacy laws ; Internet privacy resource directory ; Microsoft Corporation complaint ; Microsoft Corporation consent order ; Liberty Financial complaint ; Liberty Financial consent order ; Eli Lilly and Company complaint ; Eli Lilly and Company consent order ; Toysmart.com complaint ; Toysmart.com consent order ; Directory of state consumer protection agencies ; Instructions for setting cookies preferences ; American Express Internet privacy statement ; Sample privacy policy outline ; Code of information practices ; The safeguards rule ; The Children’s Online Privacy Protection Act (COPPA)