Contents

• Introduction: Reinventing Management
• Prologue: The Fall of a Colossus
• 1. The Power and the Glory: How to Devolve Authority. 1. The Abdication of Lee Iacocca. 2. Sharing the Responsibilities. 3. The Comeback of Compaq. 4. Breaking the Rule - and the Rules. 5. The Ousters and the Outsiders. 6. Denying the Deniers
• 2. The System Pushes Back: How to Alter Everything. 1. The Job Cuts of the Giants. 2. Management’s Leading Powers. 3. The Hollowness of Sun. 4. The Virtues of Virtuality. 5. The Logistics of Desert Storm. 6. Down the Organization
• 3. The Road to Reinvention: How to Change Cultures. 1. The Reinventions of IBM. 2. The Rewards of Reengineering. 3. The Downfall of Digital. 4. Curing CEO Disease. 5. The Mayhem at General Motors. 6. Resurrecting the Dinosaurs
• 4. Breaking Away - And Out: How to Divide and Conquer. 1. The Electronic Breakouts. 2. Freeing the Intrapreneurs. 3. The Odd Apotheosis of AT&T. 4. Taking It from the Top. 5. The Lessons of Lexmark. 6. Parenting Corporate Children
• 5. Champions of Change: How to Shift Organizations. 1. The Swifter System at Coke. 2. Adding Value to Management. 3. The Fumbling of Ford. 4. Mastering the System. 5. The Culture Change of Jack Welch. 6. Progress Through Processes
• 6. The Sharper Edge: How to Stay Competitive. 1. The Realities of Japan. 2. Management, East and West. 3. The Fallen Idol of Innovation. 4. Dancing to Customer Tunes. 5. The Strategy of Alliances. 6. Partnering for Profit
• 7. The Shock of the New: How to Renew Constantly. 1. The Perfectionism of Intel. 2. Continuities of Improvement. 3. The Drawbacks at Du Pont. 4. Developing Prime Products. 5. The Energizing of Apple. 6. Dynamizing the System
• 8. Declarations of Independence: How to Fix Your Fate. 1. The Boys from Boca Raton. 2. Contradicting the Corpocracy. 3. The Cash-in at NCR. 4. Closing the Management Gap. 5. The Ruination of Rolm. 6. Acquisitions of Advantage
• 9. Triumphs of Teamwork: How to Mobilize Groups. 1. The Seminal Thoughts of Semco. 2. Power to the Empowered. 3. The Bandwidth at Microsoft. 4. Managing the Creators. 5. The Junking of PC Jr. 6. Virtuous-Circle Companies
• 10. The True Quality: How to Manage Much Better. 1. The Way to Get It Right. 2. What Management Quality Means. 3. The New Copy of Xerox. 4. Deploying the Policy. 5. The Non-Managing Managers. 6. Reinventing the Manager