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Total Quality Management : Applying Its Principles To Student Affairs

  • Total Quality Management : Applying Its Principles To Student Affairs

  • Title

    • New Directions For Student Services ; No. 76

  • Attribution

    William A. Bryan, editor

  • Publication Details

    Book, Jossey-Bass Publishers, 1996

  • Availability

    LOCATIONCALL #STATUS
     (LOWER LEVEL)  LB2342.9 .T68 1996  AVAILABLE

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  • Description

    Total quality management principles are not new to student affairs professionals, nor is the term customer. Student affairs professionals, however, must become more knowledgeable about the comprehensive nature of TQM and how to apply its principles to functional work areas in student affairs divisions. (automatically summarized from Amazon.com)

  • Author

  • Subject

  • Notes

    • Total quality management principles are not new to student affairs professionals, nor is the term customer. Student affairs professionals, however, must become more knowledgeable about the comprehensive nature of TQM and how to apply its principles to functional work areas in student affairs divisions. This volume of New Directions for Student Services attempts to provide balanced coverage of information for student affairs professionals regarding TQM and to sensitize them to issues surrounding its use. It also provides examples of the application of TQM principles and techniques in student affairs settings

  • Contents

    • Editor’s Notes / William A. Bryan
    • 1. What is Total Quality Management? / William A. Bryan
    • 2. Pros and Cons of TQM for Student Affairs / Nancy Lee Howard
    • 3. TQM: Finding a Place in a Student Affairs / Tyrone A. Holmes
    • 4. Tying Resource Allocation and TQM into Planning and Assessment Efforts / Richard H. Mullendore and Li-Shing Wang
    • 5. Comprehensive Program Review: Applying TQM Principles / D. David Ostroth
    • 6. Using Assessment to Achieve Quality in Student Affairs / Richard M. Scott
    • 7. What TQM Does Not Address / Curt Kochner and Timothy R. McMahon
    • 8. Some Final Thoughts on Achieving Quality / William A. Bryan

  • ISBN

    • 0787999326
    • 9780787999322

  • Open Library ID

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